Setup help
Shopify app install, theme block placement, test products, and launch checklists.
Help for setup, launch, and production.
For demos, onboarding, billing, Shopify installs, product rendering, and integration support, reach the team directly.
Product help
Ring Builder components, diamond feeds, Jewel Shots uploads, renders, videos, and embed snippets.
Commercial help
Plans, bundles, annual billing, Scale implementation, and custom CAD onboarding.
Answer it yourself, faster
Evaluating the builder
What every option does, how the pricing model behaves, and what reaches your cart and your bench.
Questions about rendering
Why the diamonds look the way they do, what loads when a shopper changes an option, and how the five renderers stay identical.
Unfamiliar terminology
Shank, girdle, pave, roleMap, cart transform function — the jewellery and 3D commerce vocabulary in one place.