Before you start
Custom models are included on the Studio and Scale plans. You can offer them alongside the standard library or instead of it. Scale also covers custom CAD file integration with our team. About custom CAD.
Use a computer rather than a phone: 3DM and OBJ files are converted in your browser, and a large file needs the memory a desktop browser has.
File types and size limits
| What | Limit |
|---|---|
| 3DM or OBJ file you upload | 150 MB |
| Web model it is converted to, or a GLB you upload directly | 30 MB |
| Models in one configurator | 96 setting models and 24 band models |
| Model files in your workspace | 2,000, across every configurator |
A 3DM or OBJ never leaves your computer as it is. The dashboard converts it to a web model in your browser and uploads only that, so a large CAD file can still produce a small, quick model for shoppers. The 30 MB limit applies to what shoppers download.
Upload a setting or band
- Open My Ring Builder, choose your configurator and go to the Builder step.
- Under 3D models, upload a .glb, .obj or .3dm and say what it is: a setting and the diamond shape it holds, or a band. Each setting needs one model per diamond shape it is offered for.
- Check the stones. Meshes named diamond, gem or stone are tagged as stones automatically. Tag every other part as Metal, Stone or Hidden.
- Use Check fit to see the setting on a band and adjust its placement if it sits off.
- Set its price in the Pricing step, then save.
For a carat range where a setting should look different, for example heavier prongs on large stones, add a fitted model under model variants. A fitted model is shown exactly as drawn.
Rhino files without render meshes
Ring Facet uses the render meshes a Rhino file carries. A file saved without them, with Save Small or never shaded, is meshed from its surfaces in your browser instead.
If part of a file still cannot be converted, the dashboard says why and offers to send it to us: we prepare the model, put it in your builder and email you when it is there. That route takes files up to 30 MB. For a larger file, email [email protected] and we will arrange it.
Automatic simplification
CAD render meshes are often far denser than a screen needs. When a converted 3DM or OBJ has more than 100,000 triangles, the metal is simplified before it is saved, in Ring Builder and Jewel Shots alike. GLB files are saved as uploaded.
- Meshes named as stones (diamond, gem, stone and similar) are never simplified, so their facets render as modelled. Name stone objects or layers that way in Rhino.
- Metal is reduced only where the shape barely changes. On the ring files we tested, every piece stayed within 0.1 mm of the original.
- One test file, a 75 MB 3DM of a solitaire ring, went from 383,820 triangles and 12.9 MB to 26,022 triangles and 1 MB.
Size settings with the carat
Give a setting the carat its centre stone is modelled at, in Modelled at, and it grows and shrinks with the shopper’s carat. Leave it blank and the setting shows at its own size, whatever carat is chosen.
Settings from the standard library already follow the carat: the weight is converted to millimetres with standard weight factors for the shape, and a diamond from a live supplier feed is drawn from its certificate measurements.
Removed models and the model library
A model you remove from a configurator stays in your workspace’s model library for 30 days after no configurator uses it. In the Builder step it appears under Not in this configurator, where Add back returns it without uploading it again.
Version history and working on two computers
Each save that changes a configurator keeps the version it replaced, up to the last 20, for 30 days. In Publish, open Version history and choose Restore. The version you leave is kept too, so a restore can be undone. Prices belong to your workspace, so today’s prices apply to a restored version, and a version that uses a model file deleted since cannot be restored.
If you work on more than one computer, nothing is overwritten. When the configurator was saved somewhere else after you opened it, your save is not made and you are asked to reload the latest version first. A tab you come back to updates itself when it has no unsaved changes.